We have gathered some useful information commonly asked by our customers. If you cannot find what you are looking for, please contact us.
How do I place an order?
Click on the item you wish to purchase, select size and quantity then add it to your shopping cart by clicking “ADD TO CART”. Open your shopping cart, you can find your shopping cart on the top right corner of the page. Proceed to the “CHECK OUT” page, where you will fill in your personal information, choose the shipping method and pay for the order. Make sure you complete all the steps in the payment procedure so the transaction is properly processed.
How do I choose the right size?
There are four different sizes to choose from. The bracelets are not adjustable, so please make sure that you choose the correct size.
The wrist measurement specify the circuit of your wrist. For example, if your wrist is 17.5 cm, your size is S. If you are between two sizes, for example 18 cm, we suggest the larger size.
Where can I provide the promotional code?
When you click “CHECK OUT” in your shopping cart, you will see information about your order in the right column. Enter your code in the “Discount” field and click “Apply”.
If you are shopping on a mobile platform you have a discount field at the top when you have reached the payment section.
Why haven’t I received a order confirmation?
When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.
Do not place a new order before going through these two steps below:
Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.
Step 2: Contact Tom Hope’s customer support. Send an email with your name to email@example.com so that the support team can check if the order has been registered in the system. You can also use the Contact form to contact the support team.
How do I change or cancel my order, Can I do it after I have received the shipping confirmation e-mail?
Once you have received the shipping confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order please contact firstname.lastname@example.org
When will my order be shipped and how long does it take until I receive it?
We always strive to ship out all orders as soon as possible. The delivery time depends on which shipping method you chose. It also depends on where your order is being sent.
We offer three shipping methods:
Standard Shipping(logga) (Non trackable) - about 4-6 working days
UPS(logga) Standard (With tracking) - about 3-5 working days
UPS(logga) Express saver (With tracking) - about 1-2 working days
To see the shipping cost to your country please visit our delivery site
Will the package be delivered to my address?
The package is delivered to the shipping address entered when purchasing the bracelet. However sometimes packages shipped off with UPS are sent to access points. If you choose a UPS shipping method you can keep track of your package by using the tracking number on www.ups.com.
I have not received my order, what should I do?
If the maximum number of working days has not passed yet, we ask for your patience.
Which countries do you ship to?
We ship worldwide.
What payment methods do you offer?
You can either pay by credit card, debit card or PayPal. We accept all major cards like VISA, MasterCard and American Express.
Do I need to pay any additional fees and taxes?
If your country is part of the European Union there should be no additional fees and taxes. Non-EU countries could have their own laws and regulations. Please contact the customs in your country for information about additional fees and taxes.
What is your Return & Exchange policy?
Are the bracelets waterproof?
Yes, our bracelets are waterproof but like all other fine jewellery we recommend that you avoid water, especially salt water for longer usage.
Is there any official store where I live?
There are many official Tom Hope resellers available. Please visit our Store Locator to find the resellers in your area.
We strive to answer all questions within 24 hours on all business days. Please note that weekends and holidays will have a longer respond time. If you want to get in touch, send a e-mail to email@example.com or use